--Do I have to pay by PayPal?
We accept PayPal . Write the shipping info on check out page, then choose a payment method PayPal to continue.
--What should I do if I cannot check out successfully?
Contact us at email@example.com, we’re always here to help.
--Do you ship from Canada or China factory?
We have warehouse in Canada, will ship from Canada for Canada buyer, not China factory, no customs.
--How many days can I get my package after placing an order?
Normally most in-stock products are shipped within 1-3 business days of the order payment completed, 3-10 business days to deliver
--How do I track my package？
You can check your account if you register on our website. We’ll also send a tracking number email to your email when the shipment is done.
--How do I cancel/change my order?
If you have not paid your order, you may log into your account and remove item from the cart. If paid, contact firstname.lastname@example.org ASAP. Once your order has shipped, we cannot cancel/change for you.
--How do I know my order status?
Log into your account to check your order status. There is 4 status: “Processing”, “pending”, “complete”, and “closed”.
--Can your lights run on 240v?
Yes! Mars Hydro LED grow lights can run safely on voltages ranging from 110v to 277v. Check the details below:
--Is light full spectrum for all stage of plants?
Yes, Mars light is full spectrum and is available for all stage of your plants. With white, blue and red spectrum, great ratio for all stage of plants.
--What's the recommend Light Hanging Height?
All is depending by your plants:
--I got the old version light, and now I want a dimmer box and daisy chain, how can I do it?
The old version and the new version are very different in internal structure, so it can’t just add a dimmer knob to realize the functions.
--I have the large area growing plan, how to choose the commercial led grow light for max yield?
Our SP3000/SP6500, FCseries are designed for commercial growing. There are Samsung and Osram led chip, high light efficacy with 2.8umol/j PPE and IP65 waterproof, max2.5g/w
SP Application: Greenhouse, Side-Supplement Lighting, Indoor Taller Plants
FC Application: Single or Multi-Tier Racking, Indoor Shorter Plants.
--Is it discreet shipping/package?
Yes. It is discreet shipping. All our packages are shipped with plastic foam to stick the light and keep it safe; and without any labels “grow lights”, “grow tents” or brand name mentioned on the packages.
--I have a business plan, where can I contact you guys?
Pls contact us at email@example.com, any business cooperation is welcomed!
--Do you have guidance on light hanging height and dimming function for different plant stages- Seedling, Germination, Veg, and Flower?
Please find the guidance in the following tables
Cautions When Applying the Above Heights And Dimmings.
For more info, please contact us at firstname.lastname@example.org